Return policy

 RETURN, REFUND & EXCHANGE POLICY

Welcome to the Cristal du Lac Inc website

 

Welcome to the site www.cristaldulac.com  !

This Cristal du Lac Inc "Return, Refund and Exchange Policy" ONLY applies to items for sale on the site www.cristaldulac.com .

1.   INFORMATION CONCERNING OUR RETURN, REFUND & EXCHANGE POLICY

 

If you are not 100% satisfied with your purchase. Cristal du Lac offers a full refund (less shipping and handling costs). The refund request must be made 14 days from the date of shipment.

Cristal du Lac reserves the right to refuse a return, refund or exchange if the condition of the goods is deemed ineligible for a return for any reason.

To benefit from the return and refund policy:

  • The item must be in the same condition as when sold in its original condition.
  • The item (jewelry, accessories) must not have been worn;
  • The item must not show any damage and be kept in its original condition;
  • The item must be accompanied by the original invoice;
  • You must provide proof of confirmation of return / refund or exchange printed, your name and surname inside the package shipped.

If the return respects the aspects listed above. Cristal du Lac Inc undertakes to reimburse the amount of the order.

Note concerning requests for item returns due to quality issues and damage during shipping must be accompanied by photos and / or other evidence clearly showing the problem with the item.

Please refer to the “Cancellation procedure”.

2.   TO CANCEL AN ORDER

 It is possible to cancel an order as long as we have not sent you a shipping confirmation. If you have already received confirmation of dispatch, you can return the items as soon as you receive them by following the procedure in point “3. Cancellation procedure”.

 

3.   RETURN, EXCHANGE OR REFUND PROCEDURE

 In order to benefit from a return, exchange or refund. It is mandatory to follow this entire procedure. In the event of non-compliance with this procedure. Cristal du Lac Inc reserves the right to refuse any request for return, exchange or refund.

Return, exchange or refund procedure by post

  1. Contact Cristal du Lac Inc at order@cristaldulac.com by detailing the reasons for your dissatisfaction and / or the problem;
  2. Obtain the confirmation / authorization number from a member of our team;
  3. Carefully pack the item in a box including the original packaging, proof of confirmation, your first and last name.
  4. Indicate on the package "Internet purchase return"
  5. Ship the package to the following address:
Cristal du Lac Inc
3930, rue Monseigneur-Bégin
Saguenay, (QUEBEC)
G7X 3T3
  1. Product analysis by our expert team;
  2. Communication by members of our team for the follow-up of the request and the reimbursement process. Refund in your account if applicable;

Notes on the "Return, exchange or refund procedure by post"

  • As soon as our expert team has received, analyzed and inspected your item. We will contact you regarding the acceptance or rejection of your request.
  • Please allow four to five (4-5) business days before receiving your confirmation of returns, exchanges or refunds.
  • It is important not to transmit any product by yourself without having obtained the confirmation / authorization number.

4.   FURTHER INFORMATION

  • Please allow four to five (4-5) business days before receiving your confirmation of returns, exchanges or refunds.
  • All items purchased on the site www.cristaldulac.com can be returned, refunded or exchanged only online.
  • All items purchased on sale are final sales. There are no returns or exchanges on products purchased on sale.
  • All promotions offered on the online store cannot be combined with other promotions.
  • Gift cards and additional gift boxes are non-refundable.
  • Items that have been personalized (size, adjustment, etc.) are not refundable.
  • The shipping costs of the package for return, exchange or reimbursement are assumed by the consumer and not by Cristal du Lac Inc.
  • Cristal du Lac reserves the right to charge shipping or handling charges on all items returned for reasons other than mentioned in this policy.
  • All refunds are made to the original payment method within 5 days. Shipping and handling charges will be reduced from the refund.
  • Depending on the place of residence, delivery time may vary for receipt of your item.
  • Notice regarding expensive items. You acknowledge that you are shipping an expensive item. It would be possible to use a trackable shipping service, as Cristal du Lac Inc cannot guarantee that we will receive your returned item.

5.   MODIFICATION AND CORRECTION OF THE INFORMATION ON THE SITE WWW.CRISTALDULAC.COM

The company Cristal du Lac Inc reserves the right to make changes and additions concerning the return, refund and exchange policy of www.cristaldulac.com at any time, without notice. Cristal du Lac Inc reserves the right to revise an item price and / or description. Corrections may be made after the order has been accepted.

Due to unforeseen events beyond our control, it may happen that we are obliged to cancel an order placed on our website. We will reimburse you as soon as possible.

6.   APPLICABLE LAWS AND ELECTION OF COURT

Cristal du Lac Inc creates and operates the site www.cristaldulac.com in the province of Quebec (Canada). Therefore, the laws of the province of Quebec and the federal laws of Canada apply.

The judicial district of the operator in the event of legal proceedings being brought is the judicial district of Chicoutimi, court office number 150 located at 227, rue Racine Est, Chicoutimi (Québec) G7H 7B4.